SHIPPING POLICY
Shipping
We will make every effort to ship orders as soon as they are received. Most orders received before 4pm EST will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.
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Shipping Days are Monday thru Friday Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.
We will provide tracking information by email to our customersfor orders placed through our website.
Free Shipping on all orders in the USA Terms & Conditions.
Free shipping will be applied to all orders exceeding $79, utilizing either FedEx, UPS, or USPS for all orders in the USA.
Our Free Shipping promotion applies only to the lower 48 United States (excluding Alaska and Hawaii).
Where do you ship?
​We currently ship within the United States.
When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing.
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Please note that some packages may take slightly longer depending on the weight of the package and the location that we are shipping to.
Special Restrictions
Some products cannot be shipped to New York, Connecticut, Vermont, or outside the lower 48 United States. If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page.
What if I have other questions about my order?
Please send any order or shipping-related questions to info@greenlandsupplies.com
Lost Orders
Greenland Supplies will provide tracking information by email to our customers for every order placed through our website. Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
Refused Order Charges
A product refund minus any shipping fees will be incurred if a package is undeliverable or refused. If we send a package through our shipping carrier, and they are unable to deliver the package to you after multiple attempts, then they will charge us a fee to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package. Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.
Damaged Orders/ Damaged or Missing Merchandise Policy
You have up to 5 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order.
If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 5 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.